From Specialised Technical Service Australia
Dongle Diagnostic
To check is the Dongle functional, there's 2 way: By using Register.exe or/and Sentinel License monitor. We recommended to use Register.exe utility first.
Make sure you already have your Dongle plug in to the computer
Register.exe
- Use My Computer or Windows Explorer, Navigate to your KeyCreator Installed Directory eg. C:\keyCreator7.0 find and run the application call Register.exe
- If you can not locate the register utility, it can also be download from here: KC-Register
- The following screen should come up:
Sim Status should shown either Activated or Not Activated.
- If it stated NO SIM DETECTED, please check the Dongle troubleshooting for instruction.
- If Sim Status shown Not Activated, You'll need to Activate the Dongle before continue to Licensing Section, Please ready Activate Dongle Section for more information.
Sentinel License monitor
- Open your Internet Browser, eg. Internet Explorer or Mozilla Filefox
- Enter http://localhost:6002 in to the address bar then press Enter
- You should see the following screen:
You should able to see your 4 digit Dongle number Serial Number field
Note: You also need Java Runtime Environment (JRE) and Sentinel Driver Installer Full Installation to be installed for this to work.
Next Step: Dongle Activation,KeyCreator Licensing
Dongle Troubleshooting
This Troubleshooting guide will help you to locate the problem when your KeyCreator reported that Can not found the Sim.
- Do you have other Hardware Key or Dongle in use on the same computer?
- Is your dongle work on other computer?
- If so, The Parallel Port or USB port on your computer is malfunction or not been installed. Contact your IT support.
Parallel Dongle
- Did you completed the KeyCreator Dongle Installation?
- Is your Dongle plugged-in to your computer?
- In the Device Manager, locate and Click on the "+" icon next to the Port (COM & LPT), is Printer Port (LPT1) present?
- If you can not see the Printer Port (LPT1), The Parallel Port on your computer is malfunction or not been installed. Contact your IT support. otherwise, continue.
- Is Sentinel License monitor utility report that the Dongle's not present.
- Is Register.exe utility reported that no Dongle present.
If all the above testing failed, you may have a faulty Dongle and need to be replaced. The Cost of Dongle replacement is A$110 including GST and Shipping. Please Contact STS for further instruction.
USB Dongle
- Did you completed the KeyCreator Dongle Installation?
- Is your Dongle plugged-in to your computer?
- IS the LED Light on the USB Dongle turned on?
- If the LED Light is off, try to un-plug and re-plug in the dongle to a different USB port.
- In the Device Manager, locate and Click on the "+" icon next to the Universal Serial Bus Controller, is SafeNET USB SuperPro/UltraPro present?
- If you can not see the Universal Serial Bus Controller, The USB Port on your computer is malfunction or not been installed. Contact your IT support. otherwise, continue.
- Is Sentinel License monitor utility report that the Dongle's not present.
- Is Register.exe utility reported that no Dongle present.
If all the above testing failed, you may have a faulty Dongle and need to be replaced. The Cost of Dongle replacement is A$110 including GST and Shipping. Please Contact STS for further instruction.
KeyCreator Licensing
